Refund policy

Effective Date: February 2025


1. RETURNS AND EXCHANGES

At Bright Skin Beauty, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. ELIGIBILITY FOR RETURNS AND EXCHANGES

• You may request a return or exchange within 30 days of receiving your order.

• To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.

3. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

• Email us at sales@brightskinbeauty.com.au with the subject line "Refund Request".
• Include your order number and details of the item(s) you wish to return or exchange in the email.
• Our team will review your request and respond with further instructions.
  
  

4. RETURN SHIPPING

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.

• We recommend using a trackable shipping method to ensure the safe return of your item(s).

• If a return is approved, we will provide you with a return shipping address.
  
  

5. REFUNDS

• Refunds will be issued in the original form of payment used for the purchase.

• Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.

• Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.
  
  

6. EXCHANGES

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).

• If the requested exchange item is not available, we will issue a refund for the original purchase price.
  
  

7. DAMAGED OR DEFECTIVE ITEMS


If you receive a damaged or defective item, please contact our customer support team at sales@brightskinbeauty.com.au within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.

8. CHANGES TO THIS RETURN POLICY


Bright Skin Beauty reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Bright Skin Beauty, you agree to the terms and conditions outlined in this return policy.